We expect all clients and their pets to show up on time. We do understand that there can be exceptions. For example, if you are stuck in traffic or have a family emergency. If this is the case, please call the office to let us know as soon as possible. If you are more than 10 minutes late for your appointment, we may not be able to accommodate your pet. Please be sure to communicate this with our office.

Missed appointments are costly to Dr. Kern, his staffs time, and his practice. If you do not show up for your appointment and need to schedule any future appointments, you will be asked to pay the exam fee over the phone or in person at the time of scheduling. If you missed a 2nd schedule appointment, it will be discussed and left up to the offices discretion on how to proceed. It may result in termination from the practice.